A clear path to human support

Support hours are business days, 09:00–17:00 Dubai. We aim to acknowledge requests within one business day. Resolution times depend on the issue; this is not a 24/7 support service or a guaranteed response or resolution time.

• Security concerns: report suspected unauthorized access or changes to original sources. We will review the concern and consider pausing the affected workflow.
• Blocked workflow: include your request reference and a description of the issue without sending business documents.
• General help: ask about subscription scope, onboarding or supported sources.

For subscription cancellation or refund assistance, see the cancellation and refund policy. Support does not override company access permissions.